Return, Refund & Cancellation Policy

Last Updated: 21 August 2026

Thank you for shopping with us. We aim to provide quality products and reliable spiritual and devotional services. This Return, Refund & Cancellation Policy explains the circumstances under which orders may be cancelled, returned, exchanged or refunded.

By placing an order through our website, you acknowledge and agree to the terms outlined below, subject to applicable laws and consumer rights.

1. General Policy

Our products and services are different in nature, and therefore the return, cancellation and refund conditions may vary depending on the category.

Before placing an order, customers are advised to carefully review the individual product or service page, where specific return, cancellation and refund conditions may be mentioned.

Please check the individual product/service page before making your purchase.

Where a product or service has a specific return, cancellation or refund policy stated on its product/service page, that policy will apply to that particular purchase, subject to applicable law.

2. Pandit Ji Seva / Puja Services

All Pandit Ji Seva, Puja, religious rituals, priest services, Sankalp services and similar spiritual services are generally non-refundable once the service has been booked and confirmed.

These services involve advance arrangements, allocation of Pandit Ji, preparation of Puja materials, scheduling and other commitments.

Therefore:

  • Once a Puja or Pandit Ji Seva booking is confirmed, it is non-refundable.

  • Cancellation requests may be considered only where specifically permitted on the individual service page.

  • If a service cannot be performed due to circumstances attributable to us, we may offer an alternative date or an appropriate refund, as applicable.

  • If the customer fails to provide required information, is unavailable at the agreed time, or otherwise prevents the service from being completed, the booking may remain non-refundable.

Customers are advised to carefully verify the Puja type, date, time, devotee details, Gotra, Sankalp information and other booking details before completing payment.

3. Varanasi Ganga Boat Services

For Varanasi Ganga Boat Services, the following cancellation policy applies unless a different policy is specifically mentioned on the individual service page.

Cancellation 48 Hours or More Before the Scheduled Trip

If a cancellation request is received 48 hours or more before the scheduled trip, the customer may be eligible for a refund after deduction of 15% of the total booking amount as a cancellation/processing charge.

Refund = Total Amount Paid − 15% Cancellation Charge

Cancellation Less Than 48 Hours Before the Scheduled Trip

If the cancellation request is received less than 48 hours before the scheduled trip, no refund will be provided.

This is because boat arrangements, scheduling and associated operational commitments may already have been made.

No-Show

If the customer does not arrive at the designated boarding point at the scheduled time, the booking will be treated as a no-show and will generally be non-refundable.

Customers are responsible for reaching the designated boarding point on time.

Weather or Government Restrictions

If the boat service is cancelled by the boat operator, local authorities or due to circumstances such as severe weather, safety restrictions, river conditions or other circumstances beyond our reasonable control, we may, at our discretion:

  • Offer an alternative date/time; or

  • Provide an appropriate refund, where applicable.

Any refund in such circumstances will be determined based on the amount actually recoverable from the service provider and the circumstances of the cancellation.

4. Personal Care Products

For hygiene and safety reasons, personal care products are non-returnable and non-refundable once delivered.

This may include, but is not limited to:

  • Personal hygiene products

  • Skin and body care products

  • Hair care products

  • Beauty and grooming products

  • Products intended for personal use where return may create hygiene concerns

Customers should carefully review the product description, ingredients, size, quantity and other specifications before placing an order.

If a personal care product is received damaged, defective, incorrect or materially different from what was ordered, please contact us promptly so that we can review the matter and provide an appropriate resolution in accordance with applicable law.

5. Perishable Puja Items

Perishable Puja items and consumable devotional materials are generally non-returnable and non-refundable.

This may include items that are:

  • Perishable

  • Consumable

  • Prepared specifically for a Puja or ritual

  • Time-sensitive

  • Custom-prepared for a particular customer or service

  • Prasad or other items intended for immediate or short-term consumption

Because of their nature, such products cannot generally be resold once dispatched or delivered.

However, if you receive an item that is damaged, spoiled, incorrect or materially different from what was ordered, please contact us immediately with appropriate photographs and order details for review.

6. Eligible Product Returns

For products that are specifically marked as returnable on the individual product page, the following conditions generally apply.

The product must be:

  • Unused

  • Unwashed

  • Unworn

  • In its original condition

  • In the original packaging

  • With all original tags and labels attached

  • Complete with accessories, manuals, certificates and other components, where applicable

  • Free from damage, stains, marks, odour or signs of use

Products that do not meet these conditions may be rejected for return.

Important

A product being returned must be in substantially the same condition in which it was received, except where the return is being requested because the product was defective, damaged, incorrect or otherwise not as described.

7. Return Request Period

For products that are eligible for return, the customer must raise a return request within the return period specified on the individual product page.

If no return period is specified on the product page, customers should contact us as soon as possible after delivery and preferably within 7 days of receiving the product.

Requests received after the applicable return period may not be accepted.

8. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Once we receive your request, we may review:

  • Order details

  • Product eligibility

  • Reason for return

  • Photographs/videos, where required

  • Product condition

  • Packaging and tags

  • Delivery information

If the return is approved, we will provide the applicable return instructions.

Customers should not send products back without receiving return approval and instructions from us.

9. Return Shipping

Where a return is approved because the customer has changed their mind, selected the wrong size/colour, or otherwise requests a return for reasons not attributable to us, the customer may be responsible for applicable return shipping or handling charges, as specified on the individual product page.

Where the product is received damaged, defective, incorrect or materially different from what was ordered, we will review the matter and determine the appropriate resolution in accordance with applicable law and the circumstances of the case.

10. Refund Processing

Once an approved return is received and inspected, we will process the eligible refund.

The refund amount will be determined based on the applicable product/service policy and the circumstances of the return.

Where a deduction is applicable, such as an approved cancellation charge, return shipping charge or other disclosed charge, the applicable amount may be deducted before processing the refund.

Refunds will generally be processed to the original payment method, wherever technically possible.

The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

11. Damaged or Incorrect Products

If you receive a product that appears to be:

  • Damaged during transit

  • Defective

  • Incorrect

  • Missing components

  • Significantly different from the product ordered

please contact us as soon as possible after delivery.

We may request:

  • Order number

  • Photographs of the product

  • Photographs of the packaging

  • Unboxing photographs/video, where available

  • A description of the issue

Please retain the original packaging until the matter has been resolved.

After verification, we may offer an appropriate remedy, which may include replacement, exchange, refund or another resolution, as applicable.

12. Products That Cannot Be Returned

Unless otherwise stated on the individual product page, the following categories are generally non-returnable and non-refundable:

  • Pandit Ji Seva and Puja services

  • Booked religious ceremonies and rituals

  • Personal care and hygiene products

  • Perishable Puja items

  • Consumable products

  • Custom-made or personalized products

  • Products prepared specifically according to customer instructions

  • Digital products or downloadable content, where applicable

  • Any product specifically identified as Non-Returnable / Non-Refundable on its product page

This list may be updated as new products and services are added to the website.

13. Cancellation of Orders

Cancellation eligibility depends on the nature of the product or service.

Customers should request cancellation as soon as possible after placing an order.

An order that has already been processed, prepared, dispatched, scheduled or fulfilled may not be eligible for cancellation.

Specific cancellation terms mentioned on the individual product or service page will apply.

14. Exchange

Exchange is available only for products specifically marked as eligible for exchange.

Where an exchange is permitted, the replacement product will generally be subject to availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, subject to the applicable product policy.

15. Incorrect Customer Information

Customers are responsible for providing accurate information while placing an order.

This is particularly important for Puja and Seva bookings, including:

  • Devotee name

  • Gotra

  • Sankalp details

  • Puja date

  • Mobile number

  • Address

  • Delivery information

We are not responsible for delays, failed deliveries or service-related issues arising solely from incorrect or incomplete information provided by the customer.

Where correction is possible, customers should contact us immediately.

16. Multiple Products in One Order

If an order contains multiple products with different return policies, each product will be governed by its individual product/service return policy.

For example, a returnable apparel product and a non-returnable Puja item purchased in the same order will be treated separately according to their respective policies.

17. Promotional and Discounted Orders

Products purchased under special promotions, clearance offers, festival offers, bundles or discounted campaigns may have specific return and refund conditions.

Please check the applicable offer terms and the individual product page before placing your order.

18. Refunds for Failed or Cancelled Services

If we are unable to provide a booked service due to circumstances attributable to us, we will review the booking and provide an appropriate resolution, which may include rescheduling or refund, as applicable.

Where the inability to provide the service results from circumstances outside our reasonable control, the resolution may depend on the terms of the relevant service provider.

19. Force Majeure

We will not be responsible for delays, cancellations or inability to provide products or services caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Floods

  • Government restrictions

  • Strikes

  • Public disturbances

  • Transportation disruptions

  • Safety restrictions

  • Changes in local authority requirements

  • Other unforeseen circumstances

Where appropriate, we will make reasonable efforts to provide an alternative solution.

20. Fraudulent or Abusive Return Requests

We reserve the right to investigate and decline return or refund requests that appear to involve:

  • Fraudulent claims

  • Repeated abuse of the return policy

  • Product substitution

  • Used or damaged products returned as new

  • Missing components

  • False information

  • Any attempt to misuse the return/refund process

This does not limit any rights available to consumers under applicable law.

21. How to Request a Return or Refund

To request a return, cancellation or refund, please contact our customer support team with:

  • Order number

  • Customer name

  • Registered mobile number/email

  • Product or service name

  • Reason for the request

  • Photographs/videos, where applicable

Our team will review the request and communicate the next steps.

22. Individual Product/Service Policy Takes Precedence

Because our website offers a combination of religious services, Puja bookings, travel/boat services, apparel, personal care products, devotional products and other items, return and refund conditions may differ between products.

Please always check the “Return & Refund Policy” mentioned on the individual product/service page before making a purchase.

If a specific product or service has a more detailed cancellation, return or refund policy, that policy will apply to that particular purchase, subject to applicable law.

23. Grievance Redressal

If you have any concern regarding a return, refund, cancellation or order, please contact our customer support/grievance team using the contact details provided on our website.

We will make reasonable efforts to acknowledge and resolve customer complaints within the timelines required under applicable law.

Contact : shop@offlimits.in

24. Policy Updates

We may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices or applicable legal requirements.

The updated policy will be published on this page with the revised “Last Updated” date.

Important Note

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a consumer with a right to a refund, replacement, repair, cancellation or other remedy, those rights will continue to apply.

Before placing an order, please carefully review the product/service description and the specific return, cancellation and refund terms displayed on the relevant product/service page.

Thank you for choosing us.