Website Terms & Conditions

Website: https://shop.offlimits.in
Business Name: OffLimits Spiritual Services
Email: shop@offlimits.in
Last Updated: 21 August 2026

Welcome to OffLimits Spiritual Services.

These Terms & Conditions govern your access to and use of https://shop.offlimits.in, including the purchase of products and booking of spiritual, religious, devotional, travel and other services offered through the website.

By accessing, browsing or using this website, or by placing an order or booking a service through the website, you agree to be bound by these Terms & Conditions, together with our applicable Privacy Policy and Return, Refund & Cancellation Policy.

If you do not agree with these terms, please do not use the website or place an order.

1. About OffLimits Spiritual Services

OffLimits Spiritual Services operates an online platform offering a combination of spiritual, religious, devotional and lifestyle products and services.

These may include, without limitation:

  • Puja and religious services

  • Pandit Ji Seva

  • Temple-related services

  • Spiritual and devotional products

  • Rudraksha and related products

  • Puja materials

  • Puja Vastra and apparel

  • Personal care products

  • Perishable Puja items

  • Varanasi Ganga Boat services

  • Other products and services that may be introduced from time to time

The availability of particular products and services may vary from time to time.

2. Acceptance of Terms

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will comply with these Terms & Conditions and all applicable laws and regulations.

If you are placing an order on behalf of another person, you confirm that you have the authority to provide their information and place the order on their behalf.

3. Website Use

You may use the website for legitimate purposes, including:

  • Browsing products and services

  • Making enquiries

  • Creating an account

  • Placing orders

  • Booking services

  • Making payments

  • Reading spiritual and informational content

You must not use the website to:

  • Commit or facilitate any unlawful activity

  • Attempt to gain unauthorized access to the website or its systems

  • Introduce viruses, malware or other harmful code

  • Interfere with the operation or security of the website

  • Attempt to obtain another user's personal information

  • Use automated systems to scrape or copy website content without authorization

  • Submit false, misleading or fraudulent information

  • Place fraudulent or unauthorized orders

  • Abuse promotional offers, coupons or discounts

  • Impersonate another person or organization

We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.

4. Product and Service Information

We make reasonable efforts to ensure that product and service descriptions, images, specifications, prices and other information displayed on the website are accurate.

However, certain variations may occur due to:

  • Photography and screen/display differences

  • Product batches

  • Manufacturing variations

  • Natural variations in materials

  • Availability of particular products

  • Changes made by manufacturers or service providers

  • Operational or logistical circumstances

For spiritual, religious and Puja-related products, the appearance, size, colour or natural characteristics of individual items may vary.

We reserve the right to correct errors, inaccuracies or omissions and to update product or service information at any time.

5. Product Availability

All products are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until payment is completed.

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative product, revised delivery timeline or refund, as applicable.

6. Service Availability

Certain services are subject to availability and scheduling.

This includes, but is not limited to:

  • Pandit Ji Seva

  • Puja services

  • Temple-related services

  • Ganga Boat services

  • Other appointment-based or scheduled services

A service booking is considered confirmed only after the booking/payment has been successfully processed and the applicable confirmation has been communicated to the customer.

7. Puja and Spiritual Services

Puja and spiritual services may involve coordination with Pandits, priests, temples, service providers and other individuals.

Customers are responsible for providing accurate information required to perform the service, including where applicable:

  • Devotee name

  • Gotra

  • Puja date

  • Sankalp details

  • Mobile number

  • Address

  • Other information requested during booking

We will use reasonable efforts to arrange the service according to the booking details.

Specific religious practices, rituals, mantras, procedures and methods may vary according to temple traditions, regional practices, Pandit Ji, religious lineage and circumstances.

8. Spiritual and Religious Information

The website may contain articles, blogs, descriptions and other information relating to:

  • Spirituality

  • Hindu traditions

  • Astrology

  • Vastu

  • Rudraksha

  • Puja

  • Mantras

  • Religious practices

  • Temple traditions

  • Wellness and related subjects

Such content is provided for general informational and educational purposes.

It should not be considered a substitute for professional medical, legal, financial or other professional advice.

Spiritual or religious claims presented on the website may reflect traditional beliefs, practices or interpretations and should not necessarily be understood as scientifically proven claims.

9. Rudraksha and Spiritual Products

Rudraksha, gemstones, spiritual items and devotional products may be described according to traditional religious or spiritual beliefs.

Any spiritual significance, traditional association or customary use described on the website is provided for informational purposes.

We do not guarantee that a particular spiritual product will produce a specific physical, medical, financial, emotional or life outcome.

Customers should make purchasing decisions based on their own beliefs and requirements.

10. Pricing

All product and service prices displayed on the website are subject to change without prior notice.

Prices may include or exclude applicable taxes, shipping charges, service charges or other fees depending on how the particular product or service is displayed.

The applicable amount payable will be displayed during the checkout process before the order is completed.

If an obvious pricing error occurs, we reserve the right to contact the customer and provide the option to reconfirm the order at the correct price or cancel the order and provide an applicable refund.

11. Orders

When you place an order, you are making an offer to purchase the selected products or services.

An order is subject to acceptance and availability.

We reserve the right to refuse or cancel an order in circumstances including:

  • Product unavailability

  • Incorrect pricing

  • Suspected fraudulent activity

  • Payment failure

  • Incorrect customer information

  • Duplicate orders

  • Technical errors

  • Service unavailability

  • Violation of these Terms & Conditions

If an order is cancelled after payment has been received, an applicable refund will be processed in accordance with our Refund Policy and applicable law.

12. Customer Account

Some features of the website may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Providing accurate account information

  • Updating your information when necessary

  • Preventing unauthorized access to your account

You are responsible for activities carried out through your account unless the activity occurred due to circumstances beyond your reasonable control.

Please notify us immediately if you believe your account has been compromised.

13. Payments

Payments may be processed through third-party payment gateways or payment service providers.

By making a payment, you agree to comply with the applicable terms of the payment provider.

We do not store complete payment-card information on our website unless expressly stated otherwise.

Payment processing may be subject to the security, privacy and operational policies of the applicable payment service provider.

14. Delivery

Products will be shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that:

  • The delivery address is correct

  • The recipient information is accurate

  • The recipient is available to receive the shipment where required

Delivery timelines displayed on the website are estimates unless expressly stated otherwise.

Delivery may be affected by:

  • Weather

  • Logistics disruptions

  • Public holidays

  • Natural disasters

  • Transportation delays

  • Remote locations

  • Government restrictions

  • Courier delays

  • Other circumstances beyond our reasonable control

15. Return, Refund and Cancellation Policy

Returns, refunds, cancellations and exchanges are governed by our separate:

Return, Refund & Cancellation Policy

Customers should review that policy before placing an order.

Different products and services may have different policies.

In particular:

  • Pandit Ji Seva services are generally non-refundable.

  • Varanasi Ganga Boat services have specific cancellation conditions.

  • Personal care products are generally non-returnable and non-refundable.

  • Perishable Puja items are generally non-returnable and non-refundable.

  • Other products may be returnable subject to the conditions specified on the individual product page.

The specific product/service policy should always be reviewed before purchase.

Nothing in our policies is intended to exclude consumer rights that cannot legally be excluded.

16. Varanasi Ganga Boat Services

Ganga Boat services are subject to availability, weather, river conditions, local authority requirements, safety restrictions and other operational circumstances.

Customers must comply with:

  • Boarding instructions

  • Scheduled departure times

  • Safety requirements

  • Instructions of boat operators and authorized personnel

  • Applicable local regulations

Specific cancellation and refund conditions are provided in our Return, Refund & Cancellation Policy and/or on the individual service page.

17. Customer Responsibilities

Customers are responsible for providing accurate information during checkout and service booking.

This includes, where applicable:

  • Name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Devotee details

  • Gotra

  • Puja date

  • Sankalp details

  • Service booking information

We are not responsible for consequences arising solely from inaccurate or incomplete information supplied by the customer.

18. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Text

  • Product descriptions

  • Photographs

  • Graphics

  • Videos

  • Designs

  • Page layouts

  • Blog articles

  • Illustrations

  • Software

  • Website design

is owned by or licensed to OffLimits Spiritual Services or its respective content providers and is protected by applicable intellectual-property laws.

You may access and use website content for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit website content without prior written permission.

19. User-Submitted Content

If the website allows customers to submit reviews, comments, photographs, feedback or other content, you remain responsible for the content you submit.

You agree that your content must not:

  • Be unlawful

  • Be defamatory

  • Infringe another person's intellectual-property rights

  • Contain malicious software

  • Contain fraudulent information

  • Violate another person's privacy

  • Contain obscene or abusive material

By submitting content, you grant us a non-exclusive right to use, reproduce, display and publish that content for legitimate business purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms & Conditions.

20. Reviews and Ratings

Customers may be permitted to provide product or service reviews.

Reviews should represent genuine customer experiences.

We do not permit:

  • Fake reviews

  • Reviews submitted in exchange for undisclosed benefits

  • Reviews intended to mislead customers

  • Reviews containing abusive or unlawful content

  • Reviews submitted by persons who did not use or purchase the relevant product/service

We may moderate or remove reviews that violate applicable policies or laws.

21. Promotions, Offers and Coupons

Promotional offers, discount codes and coupons may be subject to specific conditions.

Unless otherwise stated:

  • Offers cannot be exchanged for cash.

  • Offers cannot necessarily be combined.

  • Coupons may have expiry dates.

  • Certain products or services may be excluded.

  • We reserve the right to withdraw or modify promotional offers subject to applicable law.

Specific promotional terms displayed with an offer will apply.

22. Third-Party Services and Links

The website may contain links to third-party websites, payment providers, social media platforms, maps, booking providers, shipping companies or other services.

These third-party services are independent of OffLimits Spiritual Services.

We are not responsible for the content, availability, privacy practices, security or terms of third-party websites.

Your use of third-party services is governed by the terms and policies of those third parties.

23. Privacy and Personal Information

We may collect and process personal information necessary to operate the website, process orders, provide services, communicate with customers and comply with applicable law.

This may include information such as:

  • Name

  • Email address

  • Mobile number

  • Billing information

  • Shipping address

  • Devotee information

  • Puja-related information

  • Service booking information

The collection and processing of personal data will be governed by our Privacy Policy and applicable data-protection laws.

India's Digital Personal Data Protection Act, 2023 establishes a framework concerning the processing of digital personal data, and the Digital Personal Data Protection Rules, 2025 have also been notified.

Please review our Privacy Policy for more information about how personal information is handled.

24. Cookies

The website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember preferences

  • Maintain shopping-cart functionality

  • Improve website performance

  • Understand website usage

  • Support analytics and marketing activities, where applicable

By using the website, you acknowledge that cookies may be used in accordance with our Privacy Policy and applicable settings.

25. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Secure

  • Uninterrupted

  • Free from bugs or technical issues

The website may occasionally be unavailable due to maintenance, updates, technical problems, hosting issues or circumstances beyond our reasonable control.

26. Limitation of Liability

To the extent permitted by applicable law, OffLimits Spiritual Services will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products/services purchased through it.

This may include losses arising from:

  • Website interruptions

  • Third-party service failures

  • Delivery delays

  • Events beyond our reasonable control

  • Customer-provided incorrect information

  • Unauthorized use of an account

  • Temporary technical issues

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

27. Force Majeure

We will not be liable for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

These circumstances may include:

  • Natural disasters

  • Floods

  • Severe weather

  • Fire

  • Epidemics or pandemics

  • Government restrictions

  • Strikes

  • Transportation disruption

  • Civil disturbance

  • Internet or telecommunications failures

  • Power failures

  • Acts of terrorism

  • War

  • Other unforeseen events

Where reasonably possible, we will make efforts to minimize the impact on customers.

28. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses arising from your unlawful use of the website or your violation of these Terms & Conditions.

This provision does not apply to the extent that such losses arise from our own unlawful conduct, negligence or obligations that cannot legally be excluded.

29. Suspension or Termination

We may suspend or terminate access to your account or the website where reasonably necessary, including in cases involving:

  • Fraud

  • Unauthorized access

  • Abuse of the website

  • Violation of these Terms & Conditions

  • Illegal activity

  • Attempts to compromise website security

Termination will not affect rights and obligations that accrued before termination.

30. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made to reflect:

  • Changes in our services

  • New products

  • Changes in technology

  • Changes in applicable laws

  • Changes in business practices

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

31. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and other mandatory legal provisions, disputes arising from the use of the website or purchases made through it shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the matter.

Nothing in this clause limits any statutory consumer rights or remedies available under applicable law.

32. Consumer Rights

Nothing in these Terms & Conditions is intended to:

  • Remove statutory consumer rights

  • Restrict legally available remedies

  • Exclude mandatory warranties or protections

  • Prevent a customer from exercising rights available under applicable law

Where applicable law provides a customer with a particular right or remedy, that right or remedy will continue to apply.

33. Grievance Redressal

If you have a complaint or concern regarding:

  • An order

  • A product

  • A service

  • A payment

  • A refund

  • A cancellation

  • Website functionality

  • Privacy

  • Any other issue relating to our services

please contact us at:

OffLimits Spiritual Services
Email: shop@offlimits.in
Website: https://shop.offlimits.in

Please include your order number and relevant details wherever applicable so that we can investigate and respond efficiently.

34. Contact Us

For questions regarding these Terms & Conditions, please contact:

OffLimits Spiritual Services

Website: https://shop.offlimits.in

Email: shop@offlimits.in

We will make reasonable efforts to respond to customer enquiries and complaints within an appropriate timeframe.